Last Updated: 31 October 2024
At Indisaurus Technologies GmbH, we aim to deliver your orders across the UK & Ireland with speed, flexibility, and convenience. Our "Free and Fast Shipping Across the UK & IE" policy ensures a smooth shopping experience with two efficient shipping options via DHL.
1. Free Shipping Options
DHL International (Free Shipping)
- No Minimum Order Value: Enjoy free shipping on all orders, regardless of quantity or weight.
- Coverage: This option is available across the entire UK and Ireland, making it easy and cost-effective to receive your order.
- Delivery Time: DHL International orders are typically delivered within 2-7 business days.
2. Fast Shipping Option
DHL Express (Weight-Based Pricing)
- Weight-Based Pricing: For expedited service, DHL Express provides next-day delivery after dispatch, with fees calculated based on the weight of your order.
- Next-Day Delivery: Orders shipped via DHL Express are delivered by the next business day, ideal for time-sensitive purchases.
- Check Pricing: The exact price for DHL Express will be displayed during checkout.
3. Order Processing and Dispatch
- Order Confirmation: After placing an order, you'll receive a confirmation email with order details and tracking information.
- Same-Day Dispatch: Orders confirmed by 2:00 PM (local time) are packed and dispatched on the same day for both shipping options.
- Quality Assurance: All orders undergo a thorough quality check before dispatch to ensure they arrive in perfect condition.
4. Tracking and Customer Support
- Real-Time Tracking: You’ll receive tracking information via email/SMS once your order is dispatched, enabling you to monitor the delivery progress.
- Customer Support: For any delays or issues with your delivery, please contact our support team at support@indisaurus.com. We're here to help!
5. Exceptions and Limitations
While we strive to meet our delivery commitments, certain situations may cause delays:
- Uncontrollable Factors: Weather conditions, natural events, strikes, or other disruptions may impact delivery times.
- Peak Season Demand: High demand periods may lead to delays. We’ll communicate any issues promptly.
6. Satisfaction Guarantee
If your order is delayed beyond the promised delivery times due to our oversight, you may qualify for a discount voucher for future purchases. Please contact our support team for more information.