Last updated: 31 October 2024
At Indisaurus Technologies GmbH, we are committed to delivering your orders with efficiency, speed, and zero cost. Here’s everything you need to know about our "Free and Fast Shipping" policy, designed to provide a seamless shopping experience with our promise: "Delivered Tomorrow, Guaranteed Today!".
1. Free Shipping Eligibility
- No Minimum Order Value: We offer free shipping across all orders within Germany. Whether you’re ordering a single item or multiple, enjoy the convenience of no extra shipping costs.
- Coverage: Our free shipping policy applies to all areas within the German mainland. For certain remote areas, there might be exceptions which will be mentioned at the time of checkout.
2. Fast Shipping Promise
- Next-Day Delivery: Orders placed by 2:00 PM (local time) will be dispatched the same day to reach you the next business day.
- Guaranteed Today for Tomorrow: Our "Delivered Tomorrow, Guaranteed Today!" promise ensures that orders placed within the stipulated timeframe are delivered by the next business day, barring any unforeseen circumstances (such as weather conditions or transport strikes).
- Weekend Orders: Orders placed on weekends (after 2:00 PM Friday) will be shipped on the following business day, usually Monday, unless it is a public holiday.
3. Order Processing and Dispatch
- Order Confirmation: Once your order is placed and confirmed, you will receive a notification with your order details and tracking information.
- Handling Time: Orders confirmed by 2:00 PM (local time) will be packed and dispatched the same day to meet our next-day delivery promise.
- Quality Check: Every order undergoes a rigorous quality check before dispatch to ensure your product arrives in perfect condition.
4. Shipping Partners and Logistics
- We partner with reliable carriers known for their speed and service quality. This partnership helps us consistently deliver on our next-day promise.
- You will receive tracking information via email/SMS once your order is shipped, allowing you to monitor the progress of your delivery.
5. Exceptions and Limitations
While we strive to meet our "Delivered Tomorrow" promise for every order, certain circumstances may lead to delays:
- Uncontrollable Factors: Adverse weather conditions, natural disasters, strikes, or lockdowns might impact delivery times.
- High Demand Seasons: During peak seasons or promotional events, there may be a slight delay due to increased order volume. We will communicate any delays promptly.
6. Customer Support
- If your order does not arrive within the expected timeframe, please reach out to our customer support team via support@indisaurus.com. We are committed to resolving any issues promptly and ensuring your satisfaction.
- Money-back Guarantee: In the rare case that we fail to deliver on our "Delivered Tomorrow" promise (barring exceptions), you are entitled to a refund on your shipping fees, if applicable, or a discount voucher for future purchases.
7. Easy Returns
If for any reason you are not satisfied with your purchase, our easy returns policy ensures that you can send it back hassle-free. Refer to our returns policy for detailed information.