Last updated: 02 November 2024
At Indisaurus Technologies GmbH, we are committed to delivering your orders with efficiency, speed, and reliability across the United States. With our "Speedy Delivery Across the USA with DHL Express!" policy, we aim to provide a seamless shopping experience that ensures your products reach you in no time.
1. Shipping Eligibility and Rates
- No Minimum Order Value: We offer competitive shipping rates on all orders within the US. Shipping rates are calculated at checkout based on order weight and destination.
- Coverage: Our shipping policy applies to all states across the US. Certain remote or rural areas may experience extended delivery times based on DHL’s service capabilities.
2. Speedy Delivery Promise
- 1-3 Day Delivery: All orders are shipped with DHL Express to ensure a speedy delivery experience, typically within 1-3 business days after dispatch.
- Weekend and Holiday Orders: Orders placed on weekends or after the cutoff time of 12:00 PM EST on Fridays will be processed the following business day, ensuring prompt shipment.
3. Order Processing and Dispatch
- Order Confirmation: Once your order is placed, you will receive a confirmation email with tracking details to monitor your shipment.
- Handling Time: Orders placed by 12:00 PM EST will generally be processed and dispatched the same day. This commitment ensures your order reaches you as quickly as possible.
- Quality Check: Every item undergoes a thorough quality inspection to guarantee it arrives in perfect condition.
4. Shipping Partners and Tracking
We work exclusively with DHL Express for their outstanding speed and reliability. You will receive a tracking link via email to keep an eye on your order’s journey to your doorstep.
5. Exceptions and Limitations
While we strive to deliver on our speedy promise, certain factors may affect delivery timelines:
- Weather and External Events: Adverse conditions, natural events, or unforeseen incidents may impact transit times.
- Peak Periods: During peak seasons or special promotions, high order volumes may lead to slight delays. Any potential delays will be communicated promptly.
6. Customer Support
For any issues with your delivery or delays, please contact us at support@indisaurus.com. Our team is here to assist you in tracking and ensuring your satisfaction.
7. Returns and Refunds
If for any reason you're not satisfied with your purchase, refer to our Returns Policy for easy and convenient returns. Your satisfaction is our priority, and we’re here to make your experience with us outstanding.