Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@indisaurus.com. Please note that returns will need to be sent to one of our return centres stated below:
1. EUROPE
- Germany: Indisaurus Technologies GmbH, Alexander-Meißner-Straße 77B,, 12526 Berlin, GERMANY.
- France: EZI RETURNS - Indisaurus, 70 Avenue Jean Jaurès, Bagnères de Luchon, 31110, FRANCE.
- Spain: DEVO - EZI - Indisaurus, Calle Narcis Monturiol 41, 29603 Marbella, SPAIN.
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Italy: IFS - Ezi Returns - Indisaurus, Via dell'Industria 58/A, 20037 Paderno Dugnano, ITALY.
- Netherlands: Global e commerce experts - - Indisaurus, Ezi Returns, Rijnlanderweg 766 Unit H, 2132 NM, Hoofddorp, NETHERLANDS.
- Poland: Retco - EZI RETURNS - Indisaurus, ul. Parzniewska 18 bud 2, 05-800, Pruszków.
- Portugal: MULTISOURCE - EZI - Indisaurus, Estrada de Santo Antão, 9, IC2 – Pavilhão D, 2440-901, Batalha.
- Ireland: Coll-8 Logistics - EZI - Indisaurus, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20.
- United Kingdom: PJW - EZI RETURNS - Indisaurus, Unit 10 Watchmoor Trade Centre, Watchmoor rd, Camberley, Surrey, GU15 3AJ, UNITED KINGDOM.
2. NORTH AMERICA
- CANADA: No 3rd - EZI - - Indisaurus, 520 Ave Lepine, Dorval, QC, H9P 2V6, CANADA.
- Mexico: LES OFERS Q S DE RL CV - EZI - - Indisaurus, Sierra 508 A Real del sol, Cienega de Flores NL 65550.
- United States of America: CFS - EZI - Indisaurus, 5401 NW 72nd ave, Miami, Florida, 33166-4941, USA.
3. ASIA
- India: SAI-SIDDHI (EZI) - - Indisaurus, Gonsalves property, Alphanso Church Road, Dosti, Stella Petrol Pump, Vasai West-401202, Maharashtra, INDIA.
- United Arab Emirates: Toil & Tinker - EZI - Indisaurus, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, U.A.E.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@indisaurus.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, example, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@indisaurus.com.